These Terms and Conditions apply to services provided by Property Hub Services Ltd (“we”, “us” or “our”) to clients, including property managers, managing agents, landlords, businesses and other customers (“you” or “the Client”).

 

By accepting a quotation, placing an order or instructing us to carry out work, you agree to these Terms and Conditions, together with any specific terms agreed in writing for the relevant service.

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1. Cleaning Services
 

1.1 Service Standards and Cleaning Concerns

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We aim to deliver our services in accordance with the agreed scope of work and service requirements. If you believe that an area has been missed or that the service has not been completed in accordance with the agreed specification, please notify us promptly at enquiries@phubservices.com.

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We will review the concern and, where appropriate, arrange a return visit or other reasonable remedial action. Any remedial work will be subject to an assessment of the circumstances and the agreed service scope.
 

1.2 Client Property and Belongings
 

The Client is responsible for identifying any fragile, valuable or sensitive items and arranging for their safe storage or protection where reasonably necessary before work begins. We will take reasonable care when carrying out our services and accept responsibility for proven loss or damage directly caused by our staff, in accordance with applicable law.

1.3 Site Access and Site Readiness
 

The Client must arrange suitable access to the property and the areas where the services are to be performed. This includes providing any necessary keys, access codes, permits, security instructions and relevant site information in advance. The Client should ensure that the agreed work areas are reasonably accessible and that any site-specific restrictions or relevant health and safety risks are communicated to us before work begins. If access is unavailable or the site is not ready for the agreed work, we may need to reschedule the service. Any additional charges will be discussed and agreed where applicable.

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2. Quotations, Payments and Invoicing
 

2.1 Quotations and Scope of Work
 

Quotations are based on the information provided by the Client. Where possible, we may request a site visit to assess the premises and ensure the quotation accurately reflects the agreed scope of work. Any additional work, changes in requirements or unforeseen site conditions may affect the price or delivery arrangements. We will discuss any material changes to the scope or price with the Client before proceeding with additional chargeable work.

2.2 Payment Terms

Payment is due in accordance with the payment terms stated in the quotation, contract or invoice. Where no alternative payment terms have been agreed in writing, payment is due upon completion of a one-off service or upon issue of the relevant invoice, as applicable. Accepted payment methods and any applicable invoicing arrangements will be confirmed before the service begins. For ongoing cleaning contracts, payment dates, invoicing frequency and any applicable late-payment provisions will be set out in the relevant contract or agreed in writing.

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2.3 Late Payment

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Where payment is overdue, we reserve the right to pursue payment and any applicable interest or recovery costs in accordance with the contract and applicable law. Any suspension of ongoing services due to non-payment will be handled in accordance with the agreed contract and applicable legal requirements.​​​​​​​​​

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3. Cancellations and Appointment Changes
 

3.1 Cancellations
 

For one-off services, cancellations should be provided in writing at least 24 hours before the scheduled start time. Cancellation charges, where applicable, will depend on the type of service, the notice given and any costs or commitments already incurred. Any applicable cancellation charges will be communicated in advance or set out in the relevant quotation or agreement. For ongoing cleaning contracts, cancellation and termination arrangements will be governed by the relevant contract.

3.2 Missed Appointments and Inaccessible Sites

If our team cannot access the property or the agreed work area at the scheduled time due to circumstances within the Client's control, we may need to reschedule the service. Any charge for wasted attendance, waiting time or rearrangement will be subject to charges and communicated to the Client. 

3.3 Changes to Scheduled Services

Requests to change a scheduled service should be made at least 48 hours in advance wherever possible. We will make reasonable efforts to accommodate changes, subject to staff availability, operational requirements and any applicable contractual terms. Changes requested at shorter notice may require a revised schedule or quotation.

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4. Liability and Insurance

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We will exercise reasonable care and skill when providing our services and will address any substantiated concerns in accordance with the agreed scope of work and applicable law. Neither party excludes or limits liability where doing so would be unlawful. Subject to this, our liability for loss or damage arising from the services will be determined in accordance with the applicable contract and the law.

The Client must provide accurate information about the property, relevant site conditions, access restrictions and any known risks that may affect the safe performance of the work.

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5. Property Management Changes and Contract Continuity

Contracts relating to a specific property remain in force if the property manager or management company changes. A change in management does not automatically terminate the contract. Termination must follow the agreed contract terms, and any applicable termination charges will be payable in accordance with those terms.

6. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, please contact us at enquiries@phubservices.com within 24 hours of the service being completed, providing details of the issue, the property concerned and the relevant service date. This timeframe helps us assess concerns accurately, as subsequent use of the property may affect its cleanliness and make it difficult to determine whether an issue arose during or after our service.
 

We will review the complaint, seek any necessary further information and aim to resolve the matter promptly and fairly. Where a dispute cannot be resolved through our complaints process, either party may pursue any remedies available under the relevant contract and applicable law. 

7. Amendments to These Terms

We may update these Terms and Conditions from time to time. The version applicable to a particular service will be the version agreed or otherwise applicable when that service or contract was entered into, subject to any valid variation provisions in the relevant agreement. For ongoing contracts, changes to applicable terms will be handled in accordance with the contract and any applicable legal requirements.

8. General Provisions

These Terms and Conditions should be read alongside any quotation, service specification or contract agreed with the Client. Where specific written contractual terms conflict with these general terms, the agreed contractual terms will take precedence to the extent of the conflict. If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

9. Contact Details

 

For service enquiries, complaints or questions about these Terms and Conditions, please contact: Property Hub Services Ltd.

Email: enquiries@phubservices.com
Website: www.phubservices.com

 

By instructing us to provide services, you acknowledge that these Terms and Conditions apply, subject to any separate written agreement and applicable law.

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