1. Introduction

 

Property Hub Services Ltd (“PHS”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our cleaning and property services. We process personal information in accordance with applicable UK data protection legislation.

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2. What Information Do We Collect?

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Depending on your interaction with us, we may collect:

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• Contact details: Name, email address, telephone number and business details.

• Property information: Property addresses, site access arrangements and details relevant to the services requested.

• Service and contract information: Quotations, agreements, invoices, service records and communications relating to our work.

• Website information: Information submitted through our website and, where applicable, technical information collected through cookies or similar technologies.

 

We only collect information that is relevant to our business activities and the services we provide.

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3. How Do We Use Your Information?

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We use personal information to:

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• Respond to enquiries and prepare quotations.

• Arrange, deliver and manage cleaning and property services.

• Coordinate site access and provide relevant information to staff carrying out the agreed work.

• Manage contracts, payments, invoicing and business records.

• Respond to feedback, complaints and service-related issues.

• Meet our legal and regulatory obligations.

• Send relevant marketing communications where permitted by law.

 

We process personal information where necessary to take steps requested before entering into a contract, fulfil our contractual obligations, comply with legal requirements or pursue legitimate business interests where appropriate. Where we rely on consent, you may withdraw it at any time.

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4. How Do We Store and Protect Your Information?

 

​​We may hold personal information in physical records, email correspondence and business systems used to manage our services.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is restricted to those who need the information for legitimate business purposes. No method of storing or transmitting information can be guaranteed to be completely secure.

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5. How Long Do We Keep Your Information?

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We retain personal information only for as long as necessary for the purposes for which it was collected, including providing services, managing contracts, resolving disputes and meeting legal or accounting requirements. Certain contractual, financial and business records may need to be retained for up to six years or longer where legally required. Other information may be deleted sooner when it is no longer needed. You may request the deletion of your personal information, although we may need to retain certain records where there is a lawful reason to do so.

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6. Sharing Your Information

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We do not sell personal information. Where necessary, we may share relevant information with:

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• Staff and cleaners responsible for delivering the agreed service.

• Service providers supporting our website, email, administration or business operations.

• Professional advisers, insurers or other relevant parties where necessary.

• Public authorities or other parties where required or permitted by law.

 

We only share information that is reasonably necessary for the relevant purpose and take appropriate steps to protect it.

 

7. Marketing Communications

 

We may send information about our services or relevant offers where permitted by applicable law. You can ask us to stop sending marketing communications at any time by emailing enquiries@phubservices.com. We will respect your request in accordance with applicable law. Service-related communications, such as quotations, scheduling updates and contract information, may continue where necessary to provide our services.

 

8. Your Data Protection Rights

 

Under applicable data protection law, you may have the right to:

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• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your information in certain circumstances.

• Request that we restrict or object to certain processing.

• Request a copy of information you have provided to us in certain circumstances.

• Withdraw consent where processing is based on consent.

 

To exercise your rights, contact enquiries@phubservices.com. We may need to verify your identity before responding. Requests will be handled in accordance with applicable law. 

 

9. Cookies and Website Technologies

 

Our website may use cookies and similar technologies to support website functionality, understand website usage and, where applicable, support marketing activities. The cookies and technologies used will depend on our website configuration and any third-party tools enabled. Where consent is required, we will request it before using the relevant technologies.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal obligations. The latest version will be published on our website.

 

11. Contact Us

 

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

 

Property Hub Services Ltd
Email: enquiries@phubservices.com
Website: www.phubservices.com